TDS helped Swansea with the integration of SSO (single sign-on) use, Scientia and SITs (student records software) replacing the redundant GAMs system previously used. Due to complex timetabling requirements, TDS Student developed a fully customised systems integration which accounted for the unique timetabling data structures of the University of Swansea.

A unique escalation and de-escalation communications system was also developed to reach out to students at the point of disengagement and provide a tailored student messaging at all points of the escalation process. For example, if a student does not show for more than 2 weeks they are messaged and if they subsequently attend a class they are messaged to welcome them back. This then, in turn, helped the university learn more about their students and produced more interaction between student and teacher, especially 1^st year students which are the most vulnerable.

A phased approach was used for the student portal to ensure a smooth system roll out. The data analytics has proved to be very positive as there was no previous business intelligence and TDS has helped to fill that gap.