The Office of Public Works (OPW) have today issued an order to ban Visitor Books at historical sites across the country due to fears about violating data protection laws.
Protecting Personal Data
An OPW spokesman stated that "visitors were recording personal data, including names, addresses, etc, in visitor books at our sites which were out of view of the staff and completely unsecured."
"Anyone could use their phone to photograph and copy the data in order to remove it." This would lead to the OPW being at risk of failing to protect personal data, and a breach of GDPR regulations.
Critically, as the first point of contact between organisations and their guests, data capturing processes must be evaluated to ensure captured data is gathered, assessed and stored in a GDPR-compliant way.
A digital solution to Visitor Management
By preventing visitors from accessing past visitor data records, digital visitor management solutions are the ideal process replacement to achieve a GDPR compliant visitor strategy.
Not all providers will offer the same level of compliance. While some solutions may simply remove any data related to previous visitors once the necessary storage period has been reached, TDS Visitor enables organisations to anonymise visitor data, ensuring authorised personnel maintain access to key visitor trends and space utilisations reports without compromising on GDPR compliance.
Automated anonymisation and data removal can also be enabled to relieve the administrative burden associated with managing visitor data under this new legislation.
- Achieving GDPR-Compliance with a Visitor Management
- What GDPR Means for the Visitor Management
- 5 Reasons to Digitise your Visitor Experience